Refund policy

At BLUKI, we want to make your shopping experience as smooth as possible.

We have a 14 days return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for return shipping costs. Please note that original shipping fees are non-refundable.

We recommend using a trackable shipping service when returning an item, as BLUKI cannot guarantee receipt of returned packages.

Once your return or exchange is received, inspected, and approved according to our policy, please allow 3–5 business days for processing. Refunds are issued to the original form of payment and typically appear within 3-5 business days after processing.

To help ensure the best fit and avoid returns, we strongly recommend reviewing our size guide and measuring your dog before placing an order. This helps provide a better fit and overall experience with our products.

To start a return, you can contact us at support@blukiandco.com. 

You can always contact us for any return question at support@blukiandco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.